Genius and Butterfly Hair Extensions

Hair Extension Return & Exchange Policy

Due to the nature of hair extension products and for sanitation purposes, all hair extension sales are final.

By purchasing from us, you agree to the following terms:

• Hair extensions are non-refundable once purchased.
• Hair extensions are not eligible for exchange under any circumstances.
• We do not accept returns on opened, worn, installed, brushed, colored, toned, cut, or altered hair.
• Clients are responsible for selecting the correct length, color, and texture prior to purchase.
• Custom orders and special orders are final sale.
• Deposits and installation fees are also non-refundable.

We strongly encourage all clients to thoroughly review their order and consult with us before purchasing to ensure the best match and desired result.

If there is a manufacturer defect, it must be reported within 48 hours of receiving the product and before installation. Hair that has been installed or altered in any way cannot be reviewed for defects.

By completing your purchase, you acknowledge and agree to this policy.